What's The Point Of The Discuss Disqus Channel?

Has Disqus abandoned the "Discuss Disqus"channel.It seems nearly every thread 
has less than 10 comments with many threads having 0 comments,virtually no questions 
are being answered,sorry,Vuppe does answer questions "Disqus are aware of the problem,
thank you for your patience"is the stock answer for almost every question,but are they 
because nothing ever seems to get done.
As all comments are being pre-moderated and many threads have zero comments are the 
mods just deleting people's comments before they have a chance to be seen.
Disqus should have someone on hand to answer people's question or just delete the channel,
if they are not bothered.
Personally I think Disqus have abandoned the channel and just leave it up as a garbage 
collection process for people's complaints ,thrown in the bin without being seen.